How to manage service charges – types, frequency, responsibilities

Mounir, founder of DRN Dubai Real Estate, a French estate agency in Dubai

By Mounir Redjdal

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Would you like to investing in Dubai, and you want to know how to manage service charges ? Stay tuned to find out more!

Buying a flat, whether in Dubai or elsewhere, involves more than just the purchase price: you also need to pay the service charges. These costs, which are often overlooked, cover the building’s maintenance, security and future works.

But how are they calculated? How often do you have to pay them? And, most importantly, what should you do if you dispute the amount claimed?

In this article, you will find out:

  • The various types of charges (maintenance, security, reserve fund).
  • The usual frequency of payments.
  • Calculation methods based on floor area and property type.
  • The landlord’s rights in the event of a dispute.
  • Best practices for anticipating and managing these costs more effectively.

Ready to find out how to keep your service charges under control and avoid any nasty surprises? Follow this guide.


What are service charges?

Before we talk about management, let’s see what these fees cover.

Service charges These are charges that every owner pays to maintain the communal areas of a block of flats or residential complex in Dubai. They cover, for example, cleaning, security, lifts and swimming pools.

In short, these are shared responsibilities to ensure the residence remains pleasant and functional for everyone.

Service charges are important because they ensure that the building remains clean, safe and well maintained. Good maintenance increases the value of your property.

For investors, well-managed service charges make it easier to attract tenants and allow you to charge a higher rent. It is therefore a key factor in ensuring profitability and peace of mind.


The different types of service charges

Here are the main types of service charges.

1. Running costs and maintenance

Current expenses cover the day-to-day upkeep of the residential complex. They include cleaning the communal areas, watering the gardens and minor maintenance such as changing light bulbs or painting.

Regular maintenance also covers essential facilities such as lifts, central air-conditioning, swimming pools and gyms. These costs ensure the comfort and safety of all residents.

2. Security costs

Security costs These cover the salaries of security staff, CCTV and, in some cases, access control. They ensure the peace of mind and safety of residents.

In Dubai, security is a real asset: a well-protected building reassures residents and attracts more tenants or buyers.

3. Exceptional works and reserve funds

Major works refer to significant repairs, such as re-roofing, replacing lifts or renovating a façade. Such works are rare, but they often involve substantial expenditure.

For avoid any nasty surprises, there is a reserve fund. Each owner makes regular contributions to it, so that these major works can be funded without having to pay the full amount in one go.


How often are service charges paid?

In Dubai, service charges are often invoiced annually by the property manager. However, some prefer to offer quarterly or even monthly payments for greater flexibility.

The frequency It depends mainly on the contract and what has been agreed between the co-owners. The important thing is to meet the deadlines, as any delay may result in penalties or complicate the management of the residential complex. This raises the question of how the calculation is made.


How are service charges calculated?

Service charges vary depending on various factors property details. Let’s have a look at them together!

1. Depending on the area and the percentage shares

In Dubai, service charges are calculated depending on the size of your property. The larger your flat, the higher your contribution will be.

We also talk about ‘tantièmes’, which refer to your share of ownership in the block of flats. Each owner therefore pays according to the size and value of their unit, to ensure greater fairness.

2. Depending on the type of property

Costs also vary depending on the type of property. A residential flat will pay for amenities such as the swimming pool or green spaces.

Commercial premises, on the other hand, will often incur higher costs. This covers enhanced air conditioning, specific security measures and maintenance tailored to high footfall.

3. Depending on how the services are used

The costs also depend on use of the services. For example, a property owner who has a car park pays for its upkeep. Similarly, the swimming pools and lifts increase costs.

The more services and facilities a residential complex offers, the higher the service charges. However, these services also provide comfort, security and add value to the property.


What are the owner’s rights in the event of a dispute over service charges?

In Dubai, landlords have the right to check the owners’ association’s accounts to ensure that their money is being put to good use.

He may also contest charges if he considers them to be excessive or unjustified. In this case, the owner may refer the matter to the owners’ association or the Dubai Land Department (DLD).

In the event of a serious dispute, a legal claim may be brought before the Real Estate Regulatory Agency (RERA), which ensures transparency and protects property owners. For this reason, it is better to be prepared than to be caught out.


Best practice for anticipating and managing service charges

Here are a few simple best practices to help you plan ahead and Manage your service charges more effectively in Dubai :

  • Compare properties before buying : some offer more services but charge high fees.
  • Take part in the general meetings : you can monitor and influence management decisions.
  • Check whether the reserve fund exists : it protects you from any unpleasant surprises associated with major building works.
  • Put a little aside each month : you’ll always be ready to pay your bills without any stress.
  • Keep track of accounts and reports published by management to ensure greater transparency.

The 5 essential habits are :

  1. Always read the co-ownership agreements.
  2. Ask for a breakdown of the service charges before buying.
  3. Monitor the quality of the services provided.
  4. Consider whether the fees are right for your needs.
  5. Set aside a contingency budget to avoid stress.



Investing in Dubai: Managing service charges like a pro



Manage your service charges with complete peace of mind!

There you go – you now know the basics for Manage your service charges in Dubai.

You now know how to distinguish between the different types of charges, understand how often they are levied, identify the criteria used to calculate them, and know your rights in the event of a dispute. You have also learnt about best practices for anticipating and better managing these costs.

In short, service charges should not be seen as a burden, but as a guarantee of comfort, security and enhancing the value of your property. By fully understanding these factors, you can protect your investment and enjoy greater peace of mind in the long term.

And if you’re thinking of d’Buying a flat or a villa in Dubai, it is essential to factor these costs into your budget from the outset.

At Dubai Property, we support you at every stage of your project, helping you to select the properties that offer the best return and the greatest transparency regarding service charges.

Discover our properties in Dubai now and benefit from personalised support to safeguard your investment !

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Mounir Redjdal

Founder of DRN Real Estate

Mounir Redjdal is an entrepreneur and the founder of DRN Dubai Real Estate, a French-speaking estate agency based in Dubai since 2017.

An active investor in the Middle East for over 15 years, he supports international investors with a structured, long-term approach.

Under his leadership, DRN has exceeded €100 million in transactions in 2021 and has established itself in Dubai’s French-speaking market.

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